Me
Hello I need to make an appointment with the doctor.
Medical Assistant
Okay what's your name?
Me
MSU gal
Medical Assistant
Hold on.
she comes back
MA
I couldn't find your file at first, but I have it now.
Ms. MSUgal it has been a while since you have been here
Are you seeing another doctor?
Me
No but I do take my kid to the Pediatrician regularly.
MA
That's nice, Now when would you like to come in and what's the problem.
Me
I tried to give blood at the School and they told me I am anemic and need to see my doctor, and that was last April, but I ignored them. Now I am not feeling well.
MA
The nurse at the school told you to see your doctor last April?
Me
Yes.
MA
Same insurance, Yadda Yadda?
Me
No that was my last job, my new insurance is Purple Care Network.
MA
Doctor A does not take that insurance.
Me
Why not?
MA
She has the paperwork but she hasn't filled it out.
Me
She hasn't filled out the paperwork? You're kidding!
What I am supposed to do now?
MA
Find a Primary Care Physician that takes Purple Care.
Me
No, I would like to see Dr. A. She has been my doctor for seven years.
MA
You haven't been here in two years.
Me
I wasn't sick for two years!
Can your have her fill out the paperwork?
MA
I ahve tried, but she won't do it.
Me
What?!
Will you tell her about my situation with the new healthcare? Maybe she will fill it out. She knows me from when I used to work for your hospital in marketing.
MA
I will let her know.
Me
You don't understand. I mean put me on hold and talk with her.
MA (Sighs)
OK Hold on.
Comes back to the phone five minutes later
MA
She won't do it.
Me
Won't do what?
MA
Fill out the paperwork.
Me
You have got to be kidding me. Dr. A won't fill out the paper work to
save her patient from going somehwere else? I hate new doctors, I need
someone who already knows me and that someone is Dr. A.
MA
I am telling you she won't do it. We have tried to get her to fill out the paperwork before but she refuses.
Me
I don't believe that. Let me talk to the doctor.
MA
I am sorry she is with a patient.
Me
I knew you were going to say that. Good Bye.
The next day I tried to get through to the Doctor.
She is still to busy to talk to me...or so they say.
Perhaps I should write this Doctor a letter?